Terms of Use
“Limellia is here to help you care for your plants. Here, simply put, are the rules of the game between you and us.”
The essentials:
- Limellia is a plant-care app assisted by artificial intelligence. Its diagnoses are advice, not certainties.
- The app can be used for free (with ads) or through an ad-free Limellia Plus subscription.
- Subscriptions are purchased and managed through Apple's App Store or Google Play — that is where you cancel them.
- By using the app, you accept these terms.
1. Purpose and acceptance
These terms of use (the “Terms”) govern access to and use of the Limellia mobile application (the “App”), published by Tatsiana Zubro (see §2). By downloading, installing or using the App, you acknowledge that you have read and accepted these Terms. If you do not agree, do not use the App.
2. Publisher and hosting
The Limellia App is published by Tatsiana Zubro, sole trader (French “entrepreneuse individuelle”, EI) — 206 rue Conte Devolx, 13300 Salon-de-Provence, France — SIREN 106 153 810.
Contact: contact@limellia.com · Data-related questions: privacy@limellia.com.
The App and this website are hosted by Google (Google Ireland Limited / Google LLC, Firebase Hosting). Distribution is handled by Apple (App Store) and Google (Google Play).
3. Description of the service
Limellia notably lets you: identify plants from a photo, obtain a health diagnosis and care advice generated by artificial intelligence, build a virtual “garden”, follow care tasks, and progress through a non-monetary reward system (points, “Sap”, medals).
The service evolves: features may be added, changed or removed to improve the App.
4. Access and account
- The App is used with a pseudonymous technical identifier, without creating an account with your identity.
- Linking an Apple or Google account is optional and only serves to recover your garden if you change devices.
- You are responsible for the use of the App from your device and for keeping any linked credentials confidential.
- The App requires a compatible device and an internet connection for the analysis features.
5. Free version and advertising
The App can be used for free. The free version displays ads (Google AdMob), including opt-in video ads that grant additional analyses. The number of free analyses may be limited. The processing of advertising data is described in the privacy policy.
6. Limellia Plus subscription
- What it includes: the “Limellia Plus” subscription removes ads and grants unlimited analyses (as well as the benefits described in the App at the time of subscribing).
- Price and duration: the exact name of the offer, its duration and its price are displayed in the App before any purchase, in your local currency, taxes included.
- Payment: payment is charged to your App Store (Apple) or Google Play (Google) account when the purchase is confirmed.
- Automatic renewal: the subscription renews automatically for an identical period, unless cancelled at least 24 hours before the end of the current period. Your account is charged for renewal within the 24 hours preceding the end of the period.
- Cancellation: you manage and cancel your subscription at any time in your Apple account settings (Settings → your name → Subscriptions) or Google Play (Play Store → Subscriptions). Cancellation takes effect at the end of the current paid period. Uninstalling the App does not cancel the subscription.
- Refunds: refund requests are subject to the terms of Apple or Google, who collect the payments. We have no access to your payment methods and do not issue refunds directly.
- Right of withdrawal: this is a digital service supplied immediately. By subscribing, you expressly request immediate performance and acknowledge that, in accordance with article L221-28 of the French Consumer Code, your 14-day right of withdrawal does not apply to the service already provided. You may still cancel the subscription for the future at any time (see “Cancellation” above).
7. Important disclaimer about AI advice
Identifications and diagnoses are generated by an artificial intelligence (Google's Gemini models). Like any AI, it can be wrong.
- The advice provided consists of plant-care recommendations for information purposes. It does not constitute professional advice (botanist, agronomist, veterinarian) and cannot substitute for it.
- You remain solely responsible for the decisions made for your plants and your environment (watering, repotting, use of products, etc.).
- Toxicity: some plants are toxic to humans or animals. Any toxicity information displayed is indicative. In case of doubt, ingestion or symptoms, contact a doctor, a poison control centre or a veterinarian.
- The App provides no medical advice, whether for humans or for animals.
8. Intellectual property
The App, its name, its character and mascot “Limellia”, its texts, its interface, its illustrations, its visual identity and its content are protected and remain the property of the publisher or its partners. These Terms grant you a personal, non-exclusive and non-transferable right to use the App. You may not copy, modify, distribute or commercially exploit the App or its content without written authorisation.
The photos you take remain your property; they are processed as described in the privacy policy.
9. Use of the service
You agree to use the App in accordance with the law and these Terms. The following are prohibited in particular: any attempt to circumvent technical or security limitations, automated or abusive use of the analysis services, and any action aimed at disrupting the operation of the App or the third-party services it uses.
10. Personal data
The processing of your data is described in detail in the privacy policy, which forms an integral part of the agreement between you and the publisher. You can delete your account and your data directly from the App (Profile → Account → Delete my account).
11. Availability and liability
- The App is provided “as is”. We strive to keep it available and reliable, without being able to guarantee a total absence of interruptions, errors or bugs.
- To the extent permitted by law, the publisher cannot be held liable for indirect damages, nor for the consequences of advice followed without the necessary discernment (see §7).
- Nothing in these Terms limits the rights that the law mandatorily grants to consumers.
12. Duration and termination
These Terms apply for as long as you use the App. You may stop using the App and delete your account at any time. The publisher may suspend or restrict access in the event of a breach of these Terms or fraudulent use.
13. Changes to the Terms
These Terms may evolve with the App. Any substantial change will be announced in the App or on this page before it takes effect. Continued use after a change constitutes acceptance of the new Terms.
14. Applicable law and dispute resolution
These Terms are governed by French law. In the event of a dispute, you are invited to contact us first at contact@limellia.com to seek an amicable solution.
Consumer mediation: in accordance with the French Consumer Code, you may use the consumer mediator free of charge: Médiateur-Consommation-SMP Alteritae, 5 rue Salvaing, 12000 Rodez, France — mediateur-consommation-smp.fr.
European online dispute resolution platform: ec.europa.eu/consumers/odr.
Failing an amicable resolution, the competent courts are determined according to the legal rules applicable to consumers.
15. Contact
Tatsiana Zubro (EI) · 206 rue Conte Devolx, 13300 Salon-de-Provence, France · SIREN 106 153 810
Email: contact@limellia.com